MAHGRYN – REFUND POLICY

60-Day Satisfaction Promise

If you’re not fully satisfied with your purchase, please contact our customer support team within 60 days of the purchase at support@mahgryn.com to request assistance.

Your order is protected by our 60-Day Satisfaction Promise — we’ll work with you to make it right according to the terms below.
We recommend consistent use during this period so the product has adequate time to deliver results.

Keep-the-Product Option (Partial Refund)

If you prefer not to return the product, we may offer an optional partial refund with no return required.
Accepting this offer closes your order and ends the right to a further return.
This option is discretionary and based on order history and usage feedback.

How to Request a Refund (RMA Required)

Step 1 — Contact Support
Before completing any form, please email our team at support@mahgryn.com with the subject line "Refund Request – Order #_____".
Our agents will confirm eligibility and send you the Refund Form to generate your Return Merchandise Authorization (RMA).

Step 2 — Submit the Refund Form (RMA Request)
After receiving the form, complete it to obtain your unique RMA code.
Returns without a valid RMA number will not be accepted.

Step 3 — Ship Your Return within 7 Calendar Days
Within 7 days of receiving your RMA, send back all bottles (empty or unopened) and any included bonuses or gifts.
Include the packing slip and clearly write your RMA code on the outer label.

• Use a trackable shipping method and email the tracking ID to support@mahgryn.com.
• Return shipping is the customer's responsibility, except if we shipped an incorrect or damaged item — in such cases we'll provide a prepaid return label.

• We cannot accept C.O.D. deliveries or "Return to Sender."

Return Address

Mahgryn (C/O Fulfillment)
19655 E 35th Drive, Suite 100
Aurora, CO 80011 — USA

For safety and tracking reasons, returns sent to any other address or without a valid RMA cannot be processed.

What Gets Refunded

• Eligible Amount: Product price paid.
  • Shipping & handling are included in the total price and are non-refundable.
  • Approved refunds are also subject to a return-processing fee of up to 20% of the order value to cover inspection, handling, and payment-processing costs.
• Refunds are issued to the original payment method only.
• Incomplete returns (e.g., missing bottles or bonuses) may receive a pro-rated refund or be deemed ineligible.

Processing Times

• Inspection & approval: typically 3–5 business days after the returned package arrives at our facility.
• Bank / issuer timing:
  • Credit Card: 5–7 business days
  • Debit Card: 5–10 business days
    A confirmation email will be sent once your refund is processed.

Eligibility Limits

To keep pricing fair for all customers:

• Only one refund per product per household within a 12-month period.
• Bulk or reseller orders are not eligible.
• Returns without a valid RMA will not be accepted.
• Suspected misuse (e.g., repeated returns or altered items) may require verification or be declined.

In some cases, we may request additional proof of use or verification details, such as:

• Photos of the received product,
• Order verification or payment confirmation,
• Brief information about how the product was used, including frequency, duration, or combination with other supplements.

These details help us confirm the legitimacy of the request and better understand product
usage patterns, as many customers report optimal results when following the recommended usage instructions.

Eligibility and final approval for any refund are determined in accordance with the criteria outlined in this Refund Policy.

Return-Processing Fee

Approved refunds are subject to a return-processing fee of up to 20% of the order value,
covering inspection, restocking, handling, and payment-processing costs associated with returned orders.

The exact deduction depends on order size, product condition, and inspection requirements.

This fee is unrelated to shipping or delivery expenses, which remain free for the original purchase when applicable.

If your order did not qualify for free shipping (e.g., smaller packages or single-bottle purchases), any shipping and handling charges paid are non-refundable.

This policy is clearly disclosed prior to checkout and reflects standard industry practices across physical supplement and wellness products.

Need Help?

For any questions, contact our Customer Support Team at support@mahgryn.com.
We’re here to help make your experience simple and transparent.